Troubleshooting
The sections on this page are named after the windows AR Launcher shows. Find the one that matches what you see. If it still does not work after following the steps, send your log file to the team.
The anti-cheat is not running
This appears when you press Connect on a server that only admits PCs where the anti-cheat is running. The message in the window says why. Find the section below that matches it.
Antivirus software is blocking it
Open your antivirus protection history, allow the most recently blocked item, then press Try again. In Windows Security, go to Virus & threat protection → Protection history.
A file the anti-cheat needs is missing
It may have been removed after installation. Reinstall AR Launcher.
AR Launcher is asking Windows for permission
Choose Yes when Windows asks, then press Try again. If you cannot see the Windows prompt, look for the flashing icon on the taskbar.
Your Windows account is not an administrator
Enter the password of an administrator account on this PC when Windows asks, then press Try again. If you do not know the password, sign in to Windows with an administrator account, or ask the owner of this PC.
This PC does not let your account ask for permission
Sign in to Windows with an administrator account on this PC, or ask the owner of this PC.
The connection to the server is blocked
A program on your PC or network is blocking AR Launcher’s connection. If you use a VPN or an internet booster, turn it off or set it to exclude AR Launcher, then press Try again.
FiveM is using a different Steam account
FiveM is linked to a different Steam account than the one signed in to AR Launcher, so the server refused the connection. There are two ways to fix it:
- Link the same Steam account as AR Launcher in the FiveM settings, then press Try again. AR Launcher restarts FiveM for you.
- Or sign out, and sign in to AR Launcher with the account FiveM uses.
Link your Steam account to FiveM
This server requires a Steam account linked to FiveM, and FiveM has to restart after linking, so AR Launcher closed FiveM. Press Try again. If FiveM asks you to link Steam, use the same account you signed in to AR Launcher with.
Could not join this server yet
The message in the window says why. Find the section below that matches it.
AR Launcher could not find FiveM
Open FiveM yourself once, wait for its main screen, close it, then press Try again.
The game was not started in pure mode
Press Try again so AR Launcher starts the game again. Do not start FiveM yourself. If the message says it could not check, and it happens again, restart your PC and try again.
FiveM is not on the update channel the server requires
Press Try again and let FiveM finish updating. Do not start FiveM yourself.
FiveM updated itself and closed
Close FiveM’s error window, then press Try again.
FiveM stopped while joining
This is usually a FiveM crash, so AR Launcher closed the game window it left behind. Press Try again.
FiveM is open
Blocked
This account has been blocked from using AR Launcher. If you believe this is a mistake, contact the server administrators.
Kicked out of the game while playing
If AR Launcher is closed, crashes or loses its connection, the server kicks you out of the game. Keep AR Launcher open the whole time you play.